We dispatch all orders within 1–2 working days, and delivery usually takes 3–4 working days after that. You’ll receive a confirmation email once your parcel is on its way.

We use trusted UK courier services to get your items to you quickly and safely. While we don’t offer courier selection at checkout, we always choose the most reliable option based on your location and parcel size.

We keep things simple with branded packaging bags — this helps reduce waste, cut down on bulk, and keep prices low for you. It’s better for the environment and makes delivery easier all round.

If your parcel is lost, delayed, or doesn’t arrive, we’ll offer a replacement or full refund. If your order arrives damaged, we’ll send you a free return label and arrange a replacement or refund right away.

We may kindly ask for photos of the item or packaging — this helps us raise any issues with our supplier and maintain the high quality you expect from NeuroBlox. It’s all part of making sure our products and service stay as thoughtful as the children and families we serve.

We don’t currently offer tracked shipping on standard orders, but rest assured we’ll let you know the moment your order is on its way.